Vesper Nightwatch is live
Autonomous agents for the work that never sleeps.
Vesper runs the queues, handoffs and follow-ups across support, finance and IT. Every action is reasoned, logged and reversible.
Trusted by operations teams at
Halden Freight
Ostrava Bank
Lumen Health
Northgate Air
Ferrochem
Quillbase
What Vesper does
Not a chatbot. A colleague that closes the loop.
Most automation stops at the conversation. Vesper is built to finish the task behind it: it reads the systems your team already uses, decides within the limits you set, takes the action, and writes down why. The people who used to do that work now review it, and go home on time.
Capabilities
Built to act. Built to be checked.
Inside a resolution
From first message to closed case in a single pass.
Watch an exception travel through Vesper: read, verify, decide, act, record. No ticket reassigned, no context lost, no customer asked to repeat themselves.
Reads the manifest and the live carrier feed
Proposes the reschedule, executes on confirmation
Writes the audit entry before the call ends
Case 48213 · Delivery exception
Resolved
Customer · 02:41
Our pallet was due this morning and the depot says it never arrived.
Vesper · 02:41
I can see it. It was scanned at Rotterdam at 23:10 and missed the connection. There’s space on the 06:30 run. Shall I rebook it and waive the surcharge?
Customer · 02:42
Yes please.
Vesper · 02:42
Done. New ETA 10:15, confirmation sent to dispatch. I’ve logged the delay against the carrier and opened the claim.
rebook · waive_fee · log_claim
Confidence 0.94
91%
Exceptions resolved without a handoff
3.2 min
Median time to resolution
40+
Languages, understood natively
100%
Actions logged and exportable
Customer story
“We stopped staffing the night shift and started reviewing it.”
Halden Freight moved forty thousand monthly delivery exceptions to Vesper. Six months on, nine in ten close without a person touching them, and the overnight rota went from six people to two.
Marit Solheim
Head of Operations, Halden Freight
9 in 10
exceptions closed by Vesper
See what Vesper would resolve at your company.
Send us a week of anonymised tickets. We’ll return a resolution estimate and the three workflows we’d start with.
From the journal
Notes from the night shift.
·
6 min read
Why we measure resolution, not deflection
Deflection counts the conversations you avoided. Resolution counts the problems that stopped existing. Only one of those shows up in your retention numbers.
·
8 min read
Inside Nightwatch: how Vesper handles the 3 a.m. queue
Most of the week’s hardest tickets arrive when nobody is awake to read them. Nightwatch is the mode we built for exactly those hours.
·
5 min read
A confidence threshold is a product decision
Where you set the line between “draft and ask” and “act and log” says more about your company than any values page.